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Questions and Answers
What is an eSIM?
An eSIM is a built-in digital SIM that lets your device connect to mobile networks without using a physical SIM card. It gives travelers more freedom and convenience, allowing you to switch between networks simply by installing different carrier profiles. Keep in mind that TravelData eSIMs are designed for data only — they don’t include voice calling or SMS, giving you pure, reliable internet access wherever you go.
How do I activate my eSIM?
After purchasing a data plan from TravelData, you’ll receive a QR code by email. To activate your eSIM, open your device settings, choose “Add Cellular Plan”, and scan the QR code. Make sure you’re connected to Wi-Fi for a smooth setup. Remember, our service is designed exclusively for data roaming and does not include calling or texting capabilities.
Which devices support eSIM?
Most newer devices support eSIM technology, including iPhones beginning with the XR series, Google Pixel models, Samsung Galaxy devices, and various tablets and smartwatches. To be sure your device works with eSIM, check its specifications or refer to the manufacturer’s official compatibility details.
Can I use eSIM for both data and voice?
No, TravelData eSIMs are exclusively for data use. They do not support voice calls or SMS. Our eSIM is built for fast, reliable internet access — perfect for browsing, using apps, and staying connected during your international travels.
Is eSIM safe?
Yes, eSIM technology is very secure and uses the same strong encryption as traditional SIM cards. And because there’s no physical card that can be lost or stolen, it adds an extra layer of convenience and peace of mind, keeping your mobile connection both flexible and protected.
Can I have multiple eSIM profiles?
Yes, most modern devices let you store several eSIM profiles, although only one can be active at any given moment. This is especially helpful for frequent travelers, allowing you to switch between different data plans or local carriers effortlessly — all without carrying multiple physical SIM cards.
How do I remove or switch eSIM profiles?
To manage your eSIM profiles, simply open your device settings. Under “Cellular” or “Mobile Data”, you can choose which profile to activate, turn one off, or remove it altogether. The exact menu names may differ slightly between devices, but the process is generally quick and easy across most modern smartphones.
Will eSIM work globally?
Yes, the TravelData eSIM works in a wide range of countries, connecting to local carriers to give you dependable data roaming across supported regions. Before your trip, be sure to review the list of covered destinations so you know you’ll have internet access where you're heading. Keep in mind that this service provides data only — no voice calls or SMS.
How can I check data usage on my eSIM?
You can keep an eye on your data usage directly from your device’s settings under “Cellular” or “Mobile Data.” TravelData may also provide additional tools to help you track your consumption. Staying aware of your usage is especially useful while traveling, ensuring you don’t run into unexpected data overages.
What happens if I lose my device with an eSIM?
If your device is lost or stolen, contact TravelData support right away at help@traveldata.global to have your eSIM profile deactivated. If your device includes a tracking feature like Find My iPhone or Find My Device, you can also try locking or remotely erasing it to keep your personal data secure.
For any additional assistance, you can always contact us at help@traveldata.global. We’re here to make sure you stay connected smoothly and confidently throughout your travels!
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