Terms of Service
Welcome to TravelData. By accessing or using our services—including purchasing and activating our data-only eSIMs—you agree to be bound by the following Terms of Service. Please keep in mind that our eSIMs provide data roaming only and do not support voice calls or SMS. We encourage you to read these terms carefully before using our website or services. If you do not agree with any part of these terms, please discontinue use of the site and our services.
Company Information: TravelData is a service operated by "Travel Communication" SIA, a company registered in the United Kingdom. Company number: 40103592614. Registered office address: Turaidas iela 17 - 6, Jūrmala, Latvija, LV-2015
1. Acceptance of Terms
By accessing our website or purchasing and using our services, you acknowledge and accept these Terms of Service and agree to follow all applicable laws and regulations. TravelData reserves the right to update or modify these terms at any time, with all changes published on this page. Continuing to use our services after any updates means you accept the revised terms.
2. Use of Services
You are responsible for confirming that the device you intend to use with the TravelData eSIM supports eSIM technology. By using our data-only eSIM service, you agree to the following:
- You agree not to use the service for any unlawful, harmful, or fraudulent activities.
- You will comply with all terms and conditions established by the local network providers in any country where the eSIM is used.
- You are responsible for any charges that result from misuse or unauthorized use of the service.
3. Purchasing an eSIM
When purchasing an eSIM from TravelData, you agree to provide accurate and complete information during checkout. Supplying incorrect details may lead to delays or issues with delivering your eSIM.
Once your eSIM is delivered and activated, it is your responsibility to use the data services included in your plan appropriately. TravelData is not liable for network coverage or service quality in specific regions, as these depend on local network providers. Please remember that our service is data-only and does not include voice calling or SMS features.
4. Payment Policy
4.1 Accepted Payment Methods
We accept payments through major credit and debit cards, PayPal, and any other payment options shown at checkout. All transactions are securely handled by our trusted payment partners.
4.2 Pricing & Charges
- All prices are listed in EUR and include applicable taxes unless stated otherwise.
- Additional fees may be charged by your bank or payment provider for currency conversion or international transactions.
4.3 Transaction Processing
- Payments are processed as soon as your order is confirmed. Once the transaction is successful, you will receive an email containing your eSIM details.
- If your payment is unsuccessful, please check with your bank or payment provider and try again.
4.4 Security & Fraud Prevention
- We use industry-standard encryption and fraud prevention measures to protect your payment information.
- Any suspicious transactions may be subject to additional verification or cancellation for security reasons.
4.5 Billing Issues & Disputes
- If you notice an unauthorized charge or billing error, please contact us at help@traveldata.global within 7 days of the transaction for review.
- Chargebacks or disputes raised without prior contact may result in a temporary account restriction.
5. Refunds and Cancellations
Please refer to our Refund Policy for full details on eligibility and how to request a refund. Refunds cannot be issued if the eSIM has already been activated or used for data, or if the request is submitted outside the designated refund period.
6. eSIM Activation and Usage
Your eSIM must be activated using the instructions provided in your confirmation email. It is your responsibility to follow the correct installation and setup steps on your device.
TravelData is not liable for any issues arising from incorrect installation or misuse of the eSIM. Should you encounter technical issues, please reach out to our customer support team at help@traveldata.global for assistance.
7. Privacy and Data Security
Your privacy matters to us. By using our services, you agree to the collection and use of your personal data as described in our Privacy Policy. While we take appropriate steps to safeguard your information, we cannot guarantee that our security measures will fully prevent unauthorized access.
8. Third-Party Services
The eSIM service offered by TravelData depends on third-party telecommunications partners for network connectivity. Because coverage varies by region and provider, TravelData cannot guarantee uninterrupted service or full availability in all locations.
You acknowledge that any loss of connectivity, weak signal, or service interruptions caused by third-party network issues are outside the control of TravelData. We are not responsible for any inconvenience or costs that may arise as a result.
9. Limitation of Liability
TravelData is not liable for any direct, indirect, incidental, or consequential damages related to the use of our services. This includes, but is not limited to, loss of data, inability to connect to the network, or any additional charges you may incur while traveling.
Our liability is limited to the price you paid for the eSIM plan. We are not responsible for issues arising from local network restrictions, government regulations, or user errors.
10. Intellectual Property
All content, design elements, graphics, text, and other materials on the TravelData website are the intellectual property of TravelData. You may not copy, distribute, reproduce, or create derivative works from any part of the website without prior written permission from us.
11. Governing Law
These Terms of Service are governed by the laws of the United Kingdom. Any disputes arising from or related to these terms will fall under the exclusive jurisdiction of the courts in the United Kingdom.
12. Contact Information
If you have any questions about these Terms of Service or need assistance with our services, please contact us at help@traveldata.global. Our team is here to support you with anything related to your data-only eSIM purchase and usage.
Thank you for choosing TravelData. We’re committed to providing smooth, dependable data connectivity for all your international journeys.

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