Privacy Policy
At TravelData, your privacy matters to us. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services. Please note that TravelData provides data-only roaming — our eSIMs offer internet access but do not include voice calling or SMS functionality.
By using our website and services, you agree to the terms outlined in this Privacy Policy. If you do not accept these terms, please discontinue use of our services.
1. Information We Collect
When you use our services, we may collect the following types of information:
- Personal Information: This may include your name, email address, payment details, and billing information, collected when you purchase an eSIM or reach out to our customer support team.
- Technical Information: We may also collect device details, IP addresses, and usage data — including how you interact with our website and services. This information helps us enhance the user experience and ensure our eSIM services operate smoothly.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Service Provision: To deliver and manage your data-only eSIM services — from purchase and activation to ensuring smooth mobile data usage throughout your travels.
- Customer Support: To help you with inquiries, provide technical support, and resolve any issues related to your eSIM services.
- Payment Processing: To securely process payments for your eSIM purchases and handle all related billing activities.
- Service Improvement: To analyze usage patterns and enhance our website, services, and overall customer experience.
3. Sharing Your Information
We respect your privacy and will never sell, rent, or share your personal information with third parties for marketing purposes. However, we may share certain data in the following situations:
- Third-Party Providers: We collaborate with third-party telecommunications partners to provide data roaming services. In some cases, your information may be shared with these providers to ensure proper connectivity in the countries where you use our eSIM.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (such as a court or government agency).
4. Data Security
We may disclose your information if required by law or in response to legitimate requests from public authorities, such as courts or government agencies.
5. Your Rights
You have the right to access, update, or request the deletion of your personal information. If you wish to make any changes or submit a deletion request, please contact our customer support team at help@traveldata.global. We will respond to your request as quickly as possible and in accordance with applicable laws.
6. Data Retention
We retain your personal information only for as long as needed to fulfill the purposes for which it was collected — including providing your data-only eSIM service, addressing any disputes, or meeting legal requirements.
7. Use of Cookies
Our website may use cookies and similar tracking tools to enhance your browsing experience, understand how you interact with our services, and improve overall site performance. By using our website, you agree to our use of cookies. You can adjust or disable cookies through your browser settings, but doing so may limit access to some features or functionality.
8. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of the United Kingdom. By using our services, you agree that any disputes related to this policy will fall under the jurisdiction of the United Kingdom courts.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect on the date it is published. We encourage you to review this page periodically to stay informed about how we protect your privacy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us athelp@traveldata.global. We’re here to help and to ensure your experience with TravelData is secure, smooth, and reliable.
Thank you for choosing TravelData. We’re committed to delivering secure, dependable data roaming services to support all your travel needs.
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